"Anger is a big part of the phone call", Herbert said. The hospital notified patients Tuesday.
"We understand why some people might feel compelled to take this step". Once they are thawed, they can't be refrozen. They have not checked any of the embryos, he said.
The clinic's president, Carl Herbert, told the Washington Post that staff had spent days sorting through records to establish which patients had tissue inside the affected storage tank, before clinic doctors called them.
The lawsuit, posted on WKYC Channel 3, was filed in Cuyahoga County Common Pleas Court, is seeking damages in "excess of $25,000". One to three eggs may be stored in a unit. The number of eggs and embryos affected was not disclosed. Officials at University Hospital Fertility Center in Cleveland said that a storage tank failure may have damaged about 2,000 eggs and embryos.
On March 10, Pacific Fertility staff began notifying more than 400 patients who had all of their eggs or embryos stored in the affected tank and roughly 100 more patients who had about half of their eggs in the affected storage tank.
"This was a bad incident", Herbert told the Post, "but I was reassured that he did everything anybody could ever want to do".
It is the second clinic to report a fault that weekend.
The center said it had brought in independent experts to conduct a full investigation and was reaching out to its patients: "We are truly sorry this happened and for the anxiety that this will surely cause".
In San Francisco, Dr. Herbert said the clinic is working to determine the effects of the tank failure.
According to WEWS, Amber Ash says she and her husband were notified of the freezer malfunction on Friday and told their embryos are no longer viable.
According to the clinic's website, its fees for egg freezing are $8,345 for the initial cycle and $6,995 for each subsequent round.
In a statement, Pacific Fertility said that "the vast majority of the eggs and embryos in the lab were unaffected, and the facility is operating securely". He moved to San Francisco in 1990 and, with colleagues, purchased Pacific Fertility Center nine years later.
The March 4 incident, which was made public March 11, follows a similar malfunction that occurred the same weekend at a fertility clinic at Beachwood, Ohio-based University Hospitals Ahuja Medical Center. Some patients had more than one sample stored, and some of the samples were provided as long ago as the 1980s.
Hospital officials said in a statement on Thursday that they were investigating the incident and that it remained unknown whether the cause there was a human error or mechanical failure.